Custom CRM development
We design and build lean, streamlined CRM systems that address the specific nuances of our clients’ business models and allow for maximum effectiveness of day-to-day operations. With no unnecessary clutter on the screen and a set of easy-to-follow workflows in front of them, staff members get more things done in less time.
CRM migration and integration
We help clients migrate from older CRM systems or other software to modern on-prem or cloud CRM solutions while ensuring the integrity of their historical data and its proper mapping to the new environment. We also extend the functionality of CRM systems by integrating them with all kinds of data sources and online services.
With multiple CRM development projects delivered to our clients over the years, we know everything there is to know about CRMs and their strengths and weaknesses. No matter how unusual your needs and wants may be, we will be able to advise you on the optimal approach to choosing and modifying a CRM product for maximum impact and ROI.
We tailor off-the-shelf CRM products to the specific needs of our clients by properly configuring them and developing custom forms and components to cover non-standard functional requirements. Our extensive custom CRM development expertise enables us to implement CRM customizations of any level of complexity and scale.
Lead management is arguably the most important function of any CRM. We help bring this functionality to the forefront and subject everything else to serving this purpose with deep process automation, alerts, and detailed lead processing at every stage.
Genolis has a lot to offer in terms of data processing, business analysis and reporting. We tap into layers of customer data to apply predictive algorithms and generate realistic trend predictions and financial forecasts, all visualized for ease of viewing.
CRMs are widely used for managing marketing campaigns. Genolis maximizes the effectiveness of built-in tools or integrates CRM systems with leading marketing automation tools to ensure wide outreach and skyrocketing user engagement.
We customize our clients’ CRM systems to enable fast and easy shipment tracking and order monitoring. This is achieved by integrating with ERP solutions, warehouse management systems and third-party shipment tracking services for one-click order status checks.
We help boost customer loyalty by equipping businesses with state-of-the-art customer service tools that are tightly integrated with a slew of other tools. With end-to-end visibility, support requests can be seen and processed by all relevant staff members.
We turn CRM systems into convenient, collaborative workspaces with clearly defined areas of responsibility where various roles can effectively fulfill their goals without hampering others’ activities while reducing operational delays and avoiding conflicts.