Chemist Discount Centre (CDC), Australia’s newest discount pharmacy group, offers a seamless online shopping experience where customers can purchase prescriptions, medication, and everyday health and beauty products at great prices. Initially developed by a different vendor, the CDC online pharmacy platform required enhancements to improve customer service, response times, overall quality, and cost efficiency. Genolis was brought on board to tackle these challenges, and the successful collaboration has continued for over three years.

The custom-built, cloud-based platform is designed to handle high traffic, ensuring a reliable and user-friendly experience for CDC’s customers. It features a robust online dispensary with e-scripts processing, making prescription management easy and accessible. The platform also supports various delivery options, including Click & Collect and Same Day delivery, to meet customer needs promptly.

In addition to its core e-commerce capabilities, the platform includes a comprehensive content management system, allowing CDC to update and manage site content with ease. The platform integrates multiple payment options, including credit card payments via Eway, PayPal, and AfterPay, providing flexibility and convenience for customers. Moreover, it ensures compliance with the Australian Pharmaceutical Benefits Scheme (PBS), adhering to all necessary regulations.

The platform also features efficient backoffice order dispatch and reporting systems, streamlining operations and ensuring that CDC can maintain high standards of service. This ongoing partnership between CDC and Genolis continues to enhance the online pharmacy experience, meeting the evolving needs of the health industry.